Platform Update｜聊天室新增檔案傳送功能 2026-08-24
聊天室現在支援 JPG、JPEG、PNG 與 PDF 檔案傳送，方便老師與學生分享作業、教材與課堂照片。檔案將於上傳 60 天後自動刪除，請記得及時下載保存。
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Read MorePlatform Update｜聊天室新增檔案傳送功能 2026-08-24
How to Leave a Review for Your Teacher（如何給老師評價）
Learn how to leave a review for your teacher after each lesson. Your feedback helps teachers grow and helps other students find the right teacher.
How to Contact Your Teacher（如何聯絡老師）
Learn how to start a private conversation with your teacher and easily return to your messages anytime from your Tutor ChienMilesAway account.
How to Contact Support (如何聯絡客服支援)
📧 For Class-Related Issues (teacher absent, link missing, scheduling problem) We typically respond within 24 business hours. 📧 For General Questions (recommendations, partnerships, discount codes, etc.) 👉 Visit our Contact…
How to Reset My Password （忘記密碼怎麼辦？）
Request a password reset from the login page and follow the link sent to your email.
How to Create an Account（如何註冊帳號）
Create an account by signing up manually or automatically during your first purchase.
Refund & Cancellation Policy（退款與取消規則說明）
Learn about the 10-hour cancellation rule, package expiration, refund eligibility, and processing fees.
What Payment Methods Are Accepted?（支援哪些付款方式？）
We accept major credit and debit cards, including Visa, Apple Pay, and Google Pay.
What Happens If I Don’t Use All My Package Sessions?（假如套課堂數沒有用完）
Unused package sessions expire after the validity period and cannot be refunded or extended.
Do Lesson Packages Expire? (套課會過期嗎?)
Learn whether lesson packages expire, where to check your package status, and what happens to unused sessions after the expiration date.