This page explains how cancellations, rescheduling, package validity, and refunds work on our platform.
📝Student Cancellations & Rescheduling
Free cancellation (10-hour rule)
- You may cancel or reschedule a lesson at least 10 hours before the start time.
- If cancelled within this window, your class credit will be returned.
Late cancellation (within 10 hours)
- Lessons cancelled within 10 hours of the start time are non-refundable.
Student No-Show
- Teachers will wait up to 15 minutes.
- If you do not join within 15 minutes, the lesson is marked as no-show.
- No-show lessons are non-refundable.
Teacher Cancellations
If a teacher cancels within 10 hours or does not show up:
- Your class credit will be returned
- Or a make-up session will be arranged
📝 Package Validity
Packages have validity periods starting from the purchase date:
- 1 lesson package: 10 days
- 5 lesson package: 60 days
- 10 lesson package: 120 days
Expired packages are not refundable.
A one-time extension of up to 30 days may be requested and is subject to approval.
📝 Refund Rules
Refunds are only available for unused lessons in eligible packages.
Completed lessons, late cancellations, and no-shows are not refundable.
When a refund is approved:
- Used lessons are calculated at the regular single-lesson rate
- Bundle discounts no longer apply
- A $25 administrative processing fee applies
- Payment processing fees may not be refundable
Refunds are returned to the original payment method only.
When the $25 Fee Does NOT Apply
The $25 fee does not apply if:
- The teacher did not show up
- The platform had a confirmed technical issue
💌 How to Request a Refund
Email: support@chienmilesaway.com
Subject:[Account Name] – Refund Request – [Teacher Name]
Please include:
- Reason for refund
- Package purchased
- Number of used and unused lessons