Tutor ChienMilesAway (tutor.chienmilesaway.com)
Last updated: January 23, 2026
1. Acceptance of These Terms
By accessing or using Tutor ChienMilesAway (the “Platform”), creating an account, purchasing lesson credits/packages, booking lessons, posting reviews/comments/photos, or using messaging/chat features, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Platform.
Electronic Acceptance; Records. By clicking “I agree,” checking an acceptance box, or completing checkout, you are electronically signing and agreeing to these Terms. We may retain records of your acceptance (including date/time, version, and account identifier) for compliance, dispute resolution, and legal purposes.
2. Definitions
In these Terms, “Company,” “we,” “us,” and “our” refer to CHIENMILESAWAY LLC o. “User” refers to any person who uses the Platform, including Students, parents/guardians, and Teachers. “Student” includes a learner and/or a parent/guardian purchasing on the learner’s behalf. “Teacher” refers to an independent language professional who offers instruction through the Platform.
“Teacher Materials” means lesson plans, worksheets, slides, audio/video files, and other instructional materials created or provided by a Teacher for use in tutoring sessions. “Company Materials” means any curriculum, textbooks, proprietary worksheets, branding, templates, or other materials provided or developed by the Company.
3. What the Platform Provides (Marketplace Role)
The Platform is a technology marketplace that facilitates connections between independent Teachers and Students. The Platform provides marketing, discovery, booking infrastructure, and payment processing tools. The Platform does not provide language instruction and is not a party to the instructional relationship between a Student and a Teacher.
Teachers are independent contractors and are not employees, agents, joint venturers, or partners of the Company. Teachers are responsible for their services, communications, and compliance with applicable laws and professional obligations.
4. Eligibility; Accounts; Minors
You must be at least 18 years old to create an account and purchase lessons. Students under 18 may use the Platform only through a Parent/Legal Guardian account that accepts these Terms on the minor’s behalf.
If you are a Guardian purchasing or booking on behalf of a minor, you represent that you have legal authority to do so, and you agree to supervise the minor’s use of the Platform.
5. Privacy
Our Privacy Policy describes how we collect, use, and share personal information. Where required, we provide a notice at or before the point of collection (for example, on registration, checkout, and application forms). The Privacy Policy is incorporated by reference into these Terms.
6. Purchases, Lesson Credits, Booking
The Platform offers one-on-one lessons and lesson packages (“Credits”). Credit details (duration, teacher, and pricing) are presented at checkout and/or on Teacher pages. Credits may be subject to time windows, teacher availability, and other operational constraints disclosed at purchase or in Platform interfaces.
7. Refunds, Cancellations, Rescheduling, and Chargebacks
Refunds, cancellations, rescheduling rules, no-shows, teacher no-shows, package validity, disputes, and chargebacks are governed by the Platform’s Refund & Cancellation Policy (the “Refund Policy”), which is incorporated by reference into these Terms.
If there is a conflict between the Refund Policy and these Terms, these Terms control unless these Terms expressly state otherwise.
7.1 Lesson Disputes; 48-Hour Dispute Window
Dispute window. Any dispute regarding a lesson (for example: Teacher no-show, technical issues, or quality concerns) must be reported to the Platform within 48 hours of the scheduled lesson end time.
Evidence. To help us review fairly, Users should provide supporting evidence where available (for example: time-stamped screenshots, Amelia/booking logs, or relevant chat messages).
Finality. If the 48-hour window passes without a report, the lesson is deemed successfully delivered, and no refund or credit will be issued for that session except where required by law.
Unused Credits. Refunds for unused credits (if any) are governed by the Refund Policy.
If no dispute is reported within the 48-hour window, payment will be released to the Teacher and the Platform will not intervene thereafter, except as required by applicable law.
8. Communications, Messaging, and Safety
8.1 Messaging and Chat Features
The Platform may provide messaging or chat features to support scheduling and course communications. You are responsible for your communications and agree to use respectful, professional language.
Do not assume communications are fully private. To the extent permitted by law, the Company may review, filter, or monitor messages for safety, fraud prevention, customer support, and policy enforcement.
8.2 No Off-Platform Deals; No Circumvention
You may not use the Platform to solicit or complete payment outside the Platform, including private deals, external payment links, or “pay me directly” arrangements. You may not pressure others to move transactions off-platform or to avoid Platform fees.
We may suspend or terminate accounts involved in circumvention, and we may withhold or reverse payouts where permitted to address suspected circumvention, fraud, or chargebacks.
Consequences. If we detect or reasonably suspect circumvention, we may (to the extent permitted by law) investigate and take enforcement action, including: (a) warning or removing content; (b) limiting messaging or booking features; (c) suspending or terminating accounts; (d) withholding or reversing payouts or credits while a review is pending; and/or (e) pursuing recovery of fees and damages that would have been earned had the transaction remained on-platform.
No penalty intent. Any amount described as “liquidated damages” will be intended as a reasonable estimate of anticipated harm at the time of contracting and not as a penalty. If a liquidated damages amount is not enforceable, the Company may seek actual damages and equitable relief as permitted by law.
8.3 Personal Contact Information
Except where the Platform explicitly allows it, you may not request, share, or pressure others to share personal contact information for the purpose of moving communications or transactions off-platform (for example: personal phone numbers, LINE/WhatsApp, private email addresses, or social media handles).
Minors. You may not request or share a minor’s personal contact information. If you are a Teacher, you must keep communications with minors within the Platform unless a Guardian is present and expressly authorizes another channel.
9. Recording, Screenshots, and Consent
The Platform does not provide a built-in recording feature at this time. You may not audio-record, video-record, screen-record, or take screenshots of lessons or chats without explicit consent from all participants.
For minors, consent must be obtained from the parent/legal guardian. Violations may result in immediate suspension or removal, and the Company may cooperate with lawful requests as required.
Documented Consent Requirement. Any consent to record must be documented in writing in a verifiable manner (for example, through Platform messaging or a Platform consent feature). For lessons involving minors, only a Parent/Guardian may provide such consent on the minor’s behalf. If documented consent cannot be produced upon request, the recording will be treated as unauthorized.
10. Community Guidelines and Prohibited Conduct
Users must comply with the Platform’s Community Guidelines, which are incorporated by reference and included as Appendix A. We may remove content, restrict features, or suspend/terminate accounts for violations or safety risks.
Prohibited conduct includes, without limitation: harassment, hate speech, discrimination, threats, sexual content involving minors, doxxing, impersonation, cheating/academic misconduct services, attempts to bypass Platform systems or fees, and uploading malware or abusing security.
11. User Content (Reviews, Comments, Photos, Posts)
11.1 Responsibility for User Content
“User Content” includes any reviews, comments, chat messages, photos, posts, profile content, and other materials you submit through the Platform. You are solely responsible for your User Content and for obtaining all rights and permissions needed to submit it, including permissions from any people appearing in photos or videos (especially minors).
11.2 License to the Company
You retain ownership of your User Content, but you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for formatting or safety), display, publish, and distribute your User Content for operating, improving, and marketing the Platform, and for legal compliance and recordkeeping.
11.3 Moderation and Removal
We may remove, limit the visibility of, or refuse to post User Content at our discretion. We may also preserve User Content for safety, dispute resolution, legal compliance, and legitimate business purposes, even if a User deletes an account or requests removal, to the extent permitted by law.
12. Intellectual Property
The Platform, including its design, logos, branding, text, graphics, and software, is owned by the Company or its licensors and is protected by intellectual property laws. You may not copy, reverse engineer, or exploit Platform materials except as expressly permitted by the Company in writing.
12.1 Teacher Materials
Teachers retain ownership of Teacher Materials. Teachers grant the Company a non-exclusive, worldwide, royalty-free license to host, store, transmit, and display Teacher Materials solely as needed to operate the Platform and deliver tutoring sessions (including support, safety, dispute resolution, and recordkeeping). The Company will not use Teacher Materials for marketing without the Teacher’s permission or as otherwise allowed under Teacher agreement.
12.2 Company Materials
Company Materials are owned by the Company or its licensors. We may license Company Materials to Teachers and Students solely for use within the Platform. Teachers may not use Company Materials to teach Students outside the Platform, and Users may not copy, distribute, or create derivative works from Company Materials except as expressly permitted in writing.
13. Copyright Complaints (DMCA)
If you believe content on the Platform infringes your copyright, you may submit a notice to our designated agent at: contact@chienmilesaway.com. Please include the information required by law. We may remove content and terminate repeat infringers.
14. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” The Company does not guarantee uninterrupted service, specific learning outcomes, or Teacher availability. Teachers are responsible for the quality and suitability of their instruction.
User conduct. The Company is not responsible for the conduct of any User on or off the Platform. Users interact at their own risk.
Vetting disclosure. The Company may review Teacher profiles, certifications, and conduct teaching auditions; however, the Company does not conduct criminal background checks unless expressly stated on the Platform.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR DISPUTES ARISING BETWEEN TEACHERS AND STUDENTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, your User Content, your violation of these Terms, or your interactions with others.
17. Suspension and Termination
We may suspend or terminate accounts, restrict features, remove content, or refuse service if we believe you violated these Terms, engaged in fraud, created a safety risk, abused Platform systems, or otherwise harmed the Platform community.
18. Dispute Resolution; Arbitration; Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Dispute resolution and arbitration procedures are described in Sections 19.1 through 19.4 below.
18.1 Informal Resolution
Before starting arbitration, you agree to contact us at support@chienmilesaway.com and give us a reasonable opportunity to resolve the dispute informally.
18.2 Small Claims Exception
Either party may bring an individual claim in small claims court if the claim qualifies and remains in small claims court.
18.3 Arbitration; Class Action Waiver
Except where prohibited by law, disputes that are not resolved informally or in small claims court will be resolved by binding arbitration on an individual basis in Orange County, California. You and the Company waive any right to a jury trial and agree not to bring or participate in a class, collective, or representative action to the extent permitted by law.
18.4 Opt-Out
You may opt out of this arbitration provision by sending written notice to support@chienmilesaway.com within 30 days of first accepting these Terms, stating that you are opting out of arbitration. Opting out will not affect any other part of these Terms.
20. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms on the Platform and updating the “Last updated” date. Continued use of the Platform after changes means you accept the updated Terms.
21. Contact
Questions about these Terms: support@chienmilesaway.com